Reference

What You Agree To When You Use oktko

Your access to oktko and use of any account, wallet, or payment feature — including bKash, Nagad, and Rocket — is subject to these legal terms. Availability depends on your local law and eligible regions in Bangladesh.

Account TermsPayment ConditionsEligibility RulesRegional Restrictions
oktko What You Agree To When You Use oktko
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

We take account security and data handling seriously. Here is how we manage the key areas that affect your legal relationship with us.

Data Retention

We retain account data for as long as your account is active and for a period after closure as required by applicable policy. You may request details about what we hold.

Cookie Use

We use cookies to maintain your session, remember your device, and keep your account accessible across mobile and browser. You can manage cookie preferences in your account settings.

Account Security

Your account is protected by password and OTP verification. We do not share login credentials or wallet details with third parties outside of payment processing for bKash, Nagad, or Rocket.

Data Requests

To request access to your personal data, corrections, or deletion, contact support with your account details. We process these requests in line with applicable policy timelines.

LEGAL CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about these terms, your account status, or how a specific policy applies to your situation, our support team handles legal and account queries directly. Reach out through any of the channels below.

Team online

Live Chat

Start a chat from the account menu. Our team handles policy and account questions and can escalate to a specialist when needed.

Email Support

Send your query to our support address for written responses on legal matters, account disputes, or policy clarification requests.

Help Centre

Our help section covers account terms, payment conditions, and eligibility rules with step-by-step answers for common legal questions.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our terms apply to accounts and payments in Bangladesh.

These terms apply to anyone who opens an account or accesses the platform from Bangladesh or any supported region. Eligibility depends on your local law.

Access depends on whether it is lawful under your local law and eligible region rules. We do not override local legal restrictions — that determination is yours to make.

Contact support with your registered account details and specify what data you need. We will process your request in line with our data retention policy.

We post updated terms here. If you continue using your account after a revision, that counts as acceptance. To opt out, close your account before the change takes effect.

Payment details used for bKash, Nagad, or Rocket transactions are handled through the respective payment rails. We do not store full wallet credentials on our side.

Start with live chat or email support. For formal disputes, put your query in writing via email so we have a record and can route it to the right team.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.