Reference

Terms That Keep Your Account Running Smoothly

These terms set out what you agree to when you open and use your oktko account. Access and eligibility depend on your local law and the regions where our service is available — read through before you start.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction-dependent accessFair use policy appliesContact us for any dispute
oktko Terms That Keep Your Account Running Smoothly
HOW WE OPERATE

How We Handle Your Account and Data

Your account data is stored securely and used only to operate your oktko account, process payments, and meet our legal obligations. We do not sell your information to third parties. You can request a copy of your data or ask us to close your account at any time by contacting support — we'll process that request in line with applicable law in your eligible region.

Data Retention

We keep your account records for as long as required by applicable law. After account closure, transaction records are retained for the legally required period only.

Account Security

Your account is protected by OTP verification on login. If you suspect unauthorised access, change your password immediately and contact support to freeze the account.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your payment method preference. No advertising cookies are placed without your consent.

Requesting Changes

To update your registered mobile number, bKash, Nagad, or Rocket details, go to Account Settings and follow the verification steps, or contact support directly.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or you want to raise a dispute about your account, our support team handles terms-related queries directly. You can reach us through live chat inside your account, by email, or through our Bangladesh support line during operating hours.

Live Chat Open your account dashboard and tap the chat icon — available during support hours for terms and account queries.
Email Support Send your query to our support address listed in your account settings. Include your registered mobile number for faster handling.
Account Help For wallet verification issues involving bKash, Nagad, or Rocket, raise a ticket directly from the Payments tab in your account.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and your rights as an oktko account holder.

Account eligibility depends on your local law and the regions where oktko operates. You must meet the age requirement and reside in a supported region to register and use the service.

Yes. All three wallets are supported for deposits and withdrawals, subject to your wallet's verification tier and the transaction limits set by each provider.

Accounts found in breach may be suspended while we review the situation. We'll contact you through your registered details before taking any permanent action.

Contact our support team through live chat or email with your registered mobile number. We'll process your data request in line with applicable law in your eligible region.

We notify you through your registered contact details before any material update takes effect. Continuing to use your account after that notice means you accept the revised terms.

Raise a dispute through the Payments tab in your account or contact support directly. Include your transaction reference and the wallet used — bKash, Nagad, or Rocket — for faster resolution.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.