Reference

How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket transactions, and keep your wallet secure. This policy explains what we gather, how we use it, and the controls you have over your data.

Account and wallet dataPayment transaction recordsDevice and login historySupport conversation logsPreference and region settings

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What This Policy Covers

oktko Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy applies to your use of oktko where access is permitted under local law and in eligible regions. We process personal data to operate your account, verify deposits and withdrawals through bKash, Nagad and Rocket, prevent fraud, comply with financial record-keeping obligations, and respond

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to support requests. We collect identifiers like your mobile number, email, wallet account references, device type, IP address, and session timestamps. We also log the games you open, the bets you place, and the transactions you complete so we can maintain accurate balance records and investigate
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disputes. Payment data flows through your chosen wallet provider; we receive confirmation codes and amounts but do not store your wallet PIN or OTP. We retain transaction records for the period required by applicable financial regulation, typically several years, and we keep support chat logs while
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your account remains active. You can request a copy of the data we hold, ask us to correct inaccuracies, or close your account and request deletion of non-regulatory records by contacting support through the channels listed below. Cookie and device data help us recognize your session
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across visits and prevent unauthorized access; you control most browser cookies through your device settings, though disabling them may limit site functionality.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Data

If you have questions about this policy, want to review the information we hold, or need to update your account details, our support team is available through live chat and email. We aim to respond to data access requests within a few business days, and we walk you through the verification steps needed to protect your account.

Team online

Live Chat

Open the chat bubble from any page while signed in, tell the agent you have a privacy or data question, and we verify your account before discussing specifics. Fastest route for urgent requests.

Email Support

Send your request from the email address registered to your account so we can match it to your records. Include your account mobile number and a brief description of what you need.

Account Settings

Review the personal details we hold and update your mobile number, email or marketing preferences directly from the settings tab. Changes take effect immediately for most fields.

DATA SECURITY

How We Protect Your Account

We encrypt all data moving between your device and our servers, store passwords and PINs in hashed form, and restrict internal access to customer records on a need-to-know basis. Payment processing runs through your wallet provider's secure channel, and we log every login attempt so you can spot unusual activity. Below are the core protections we apply to every account.

Session Encryption

Every page load, login, deposit and withdrawal request travels over TLS so your account credentials and wallet references stay private. Your device verifies our certificate before sending any data.

Transaction Records

We keep a timestamped log of every bKash, Nagad and Rocket deposit and withdrawal tied to your account, which lets us reconcile disputes and satisfy financial compliance rules. You can view your full history in the wallet tab.

Cookie and Tracking

We use session cookies to recognize your login across page visits and analytics cookies to measure which games and features get the most traffic. You can disable non-essential cookies in your browser without losing core account functions.

Data Retention

Transaction and identity records stay in our system for the period required by financial regulation. Marketing logs and device fingerprints are purged when you close your account, unless we need them for an open dispute or legal obligation.

Privacy Policy Questions

We collect your mobile number, email address, date of birth, and the wallet account references you provide for bKash, Nagad or Rocket deposits. We also log your device type, IP address, and the timestamps of your logins and transactions.

We record every deposit and withdrawal to maintain accurate balance records, reconcile disputes, and comply with financial record-keeping rules. Your wallet provider handles the actual funds transfer; we receive only confirmation codes and amounts, never your PIN or OTP.

Yes. Contact support through live chat or email from your registered address, verify your account, and we will provide a summary of your personal details, transaction history, and any support logs we have on file within a few business days.

We retain deposit, withdrawal, and bet records for the period required by applicable financial regulation, typically several years. Marketing preferences and device fingerprints are deleted when you close your account unless needed for an open dispute.

We share transaction data with your chosen wallet provider to process deposits and withdrawals, and we may disclose records to regulators or law enforcement when required by law. We do not sell your data to advertisers or unrelated third parties.

Sign in, open the account settings tab, and edit your mobile number, email, or notification preferences directly. Most changes take effect immediately; wallet account references may need re-verification before you can withdraw.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoCricket Sportbook Gamesoktko Casino

How We Handle Your Information

Reach Us About Your Data

Live Chat

Email Support

Account Settings

How We Protect Your Account

Privacy Policy Questions

01 What personal information does oktko collect when I open an account?

02 How does oktko use my payment and wallet data?

03 Can I request a copy of the data oktko holds about me?

04 How long does oktko keep my transaction records?

05 Does oktko share my information with third parties?

06 How do I update my contact details or marketing preferences?

Privacy Policy

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